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General Motors Ignition Switch Recall

 
 

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Jimmie Johnson Kearny Mesa Chevrolet

7978 Balboa Ave
Directions San Diego, CA 92111

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We want to Help You Understand The
SAFETY RECALL


At Jimmie Johnson Kearny Mesa Chevrolet, we want to help you better understand the recent ignition switch recall.

If you have an affected vehicle, it is important that you know some of the following information. Until the safety recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable) should also be removed from your key ring.

Please continue reading for general information. For your specific vehicle, please visit the GM Owner Center and enter your Vehicle Identification Number (VIN).

GENERAL INFORMATION


We gathered a list of the most asked questions and tried to answer them as best as possible.

Which vehicles are involved in the recall?
  • All 2005-2007 Chevrolet Cobalt, Pontiac G5, 2003-2007 Saturn Ion,
  • 2006-2007 Chevrolet HHR,
  • 2005-2006 Pontiac Pursuit (Canada),
  • 2006-2007 Pontiac Solstice
  • 2007 Saturn Sky


Why have these vehicles been recalled?
There is a risk, under certain conditions, that your ignition switch may move out of the "run" position, resulting in a partial loss of electrical power and turning off the engine. This risk increases if your key ring is carrying added weight (such as more keys or the key fob) or your vehicle experiences rough road conditions or other jarring or impact related events. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality.

Until the recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable), should also be removed from your key ring.

Where will the notification letters be sent?
The current owner information from your state vehicle registration will be used to mail out customer communication for the recall.

What will GM do?

We are working as quickly as possible to obtain parts, and expect to have parts beginning in April of this year. We will contact affected customers as soon as parts are available so that they can schedule an appointment with their dealer to have their vehicle repaired. This service will be performed at no charge.
Because of scheduling requirements, it is likely that dealers will need to keep affected vehicles longer than the actual service correction time of approximately 30 minutes.

What should you do if you have an affected vehicle?
When GM notifies you that parts are available, you should contact your GM dealer to arrange a service appointment. It is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable) should also be removed from your key ring.

What if you are an affected customer who already paid for this repair?
When GM notifies you that parts are available, GM will also provide instructions for you to request reimbursement if you paid for repairs for the recall condition previously.

Are the recalled vehicles safe to drive?
The simple answer to that question is yes. The GM engineers have done extensive analysis to make sure if you use only the ignition key with no additional items on the key ring, that the vehicle is safe to drive.

If you own a Saturn/Pontiac that is affected by the recall, where should you take your car to have the recall repairs performed?
Any Chevrolet, Buick, GMC or Cadillac dealer can perform the repairs.

PARTS AVAILABILITY & REPAIR TIMING



When can affected customers reasonably expect to be able to get their car fixed?

We expect the first parts to be available beginning in April, with parts availability improving as time goes on. We will be working with customers on an individual, case-by-case basis to minimize inconvenience associated with the recall. We also are working diligently with our suppliers to develop and validate replacement parts and to have increased production in place to meet demand.

GM will have mailed customers a letter the week of March 10 informing them of the recall and reminding them to use only the ignition key (no key fob or other material) until the recall repair is completed. Customers will also get a second letter informing them when they can contact dealers for repair appointments.

What exactly is the repair? How long will it take?
The ignition switch will be replaced. Because of service scheduling requirements, it is likely that dealers will need to keep vehicles longer than the actual service correction time, which is approximately 30 minutes.

Once the repair is completed, can customers put a heavy key ring back on?
We recommend that customers only utilize the key, key ring and key fob (if equipped) that came with the vehicle.