What should you do if you have an affected vehicle?
GM notifies you that parts are available, you should contact your GM
dealer to arrange a service appointment. It is very important that you
remove all items from your key ring, leaving only the vehicle key. The
key fob (if applicable) should also be removed from your key ring.What if you are an affected customer who already paid for this repair?
GM notifies you that parts are available, GM will also provide
instructions for you to request reimbursement if you paid for repairs
for the recall condition previously.Are the recalled vehicles safe to drive?
simple answer to that question is yes. The GM engineers have done
extensive analysis to make sure if you use only the ignition key with no
additional items on the key ring, that the vehicle is safe to drive.If you own a Saturn/Pontiac that is affected by the recall, where should you take your car to have the recall repairs performed?
Any Chevrolet, Buick, GMC or Cadillac dealer can perform the repairs.
PARTS AVAILABILITY & REPAIR TIMING
When can affected customers reasonably expect to be able to get their car fixed?
We expect the first parts to be available beginning in April, with parts availability improving as time goes on. We will be working with customers on an individual, case-by-case basis to minimize inconvenience associated with the recall. We also are working diligently with our suppliers to develop and validate replacement parts and to have increased production in place to meet demand.
GM will have mailed customers a letter the week of March 10 informing them of the recall and reminding them to use only the ignition key (no key fob or other material) until the recall repair is completed. Customers will also get a second letter informing them when they can contact dealers for repair appointments.What exactly is the repair? How long will it take?
The ignition switch will be replaced. Because of service scheduling requirements, it is likely that dealers will need to keep vehicles longer than the actual service correction time, which is approximately 30 minutes.Once the repair is completed, can customers put a heavy key ring back on?
We recommend that customers only utilize the key, key ring and key fob (if equipped) that came with the vehicle.